Here is a FAQ page created by our experts to help you find the answer you are looking for. If, despite the efforts of our experts, this FAQ does not satisfy you, please contact our teams who will quickly answer all your questions.

How long will geolocation take?

The geolocation of a mobile phone is almost instantaneous from the moment the person clicks on the tracking link we sent. We send you the information directly by email once we have received it.

Which operators and phones can you geolocate?

Thanks to our geolocation technology, we can locate any mobile phone at any operator's premises. All you have to do is provide us with the phone number associated with this mobile phone.

How do I locate a mobile phone?

Here are the steps you need to follow to locate a mobile phone:

  • 1 Enter the phone number to locate
  • 2 Enter your email address
  • 3 Enter your mobile number if you want to receive the position by SMS
  • 4 Receive the position of the mobile phone you are looking for by email or SMS

How do I cancel my subscription?

You can cancel your subscription at any time and without justification. Simply enter the email address used for your subscription to cancel it instantly. If you can't remember your email address, you can contact our advisors for help.

Is it legal to geolocate a mobile phone?

We offer this service in accordance with the recommendations of the CNIL (French National Commission for Information Technology and Civil Liberties). Thus, the geolocation of the mobile phone will only be activated if the mobile phone holder accepts it.

Is the location information secure?

The mobile phone location information is sent to you through a totally secure protocol that is not visible to other users. Thus all the locations collected as well as your personal information are encrypted and confidential.